Repeat applications received within a set period – online or via the dashboard – result in an automated decline (NEX01). 

'Bureau' provides a link to the orginal decision. 

NEX01 stops repeat applications. No data is called, so no cost is incurred. Nor is a 'footprint' created on the applicant’s credit file. This prevents a reduction in their credit score. 

The rule is not triggered if the same applicant is entered for different purposes, i.e. once for a loan and once for an ID check. 

Each client can set their own auto-decline period. Typically, this is 90 days – but can be longer or shorter. This can be changed on request. 

Important note. NEX01 is only triggered when the applicant details are the same. Repeat applicant date of birth, address and the name must all be identical. 

Some clients will set this according to their top-up policy. 

For example, if members cannot apply to borrow within three months of taking out a loan – an auto decline period of 90 days can be set. 

This is useful for dashboard users as it alerts a loans assessor that an application is already on the system.  

An auto-decline period is an essential safeguard against multiple loan applications received online, for example when using Workflow.
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There are exceptions to every rule. 

Applicants with a genuine emergency may need additional finance. This may be considered before normal time limits apply. 

An applicant may have been given a small advance and then asked to prove their ability to repay before they are granted their entire original request. Overiding NEX01 enables them to apply for a top-up loan within a shorter timeframe than usual.
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In such cases the NEX01 rule may be over-ridden within the dashboard.
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At the bottom of the ‘assess’ screen there is a force check tick box. If this is selected the application will proceed as normal.  

Next: Filtering Decisions